Shipping at a glance
- Processing time: typically 1–2 business days.
- Delivery ETA shown at checkout by carrier/service.
- Split shipments possible (separate tracking numbers).
- Discreet packaging: packing slips omit prices.
- Address changes possible before fulfillment begins.
Shipping policy
Methods & timing
- Processing: Orders typically process in 1–2 business days (Mon–Fri, excluding holidays).
- Delivery: Estimated arrival windows appear at checkout based on your address and selected carrier/service.
- Split shipments: Items may ship from different partner warehouses; you'll receive separate tracking links.
Destinations
- U.S. 48 states: All standard and expedited services shown at checkout.
- PO Boxes / APO/FPO: Supported for many items via eligible carriers; options shown at checkout.
- International: Available for select items. Duties/VAT and import fees are the buyer's responsibility.
Discreet packaging
We ship in plain outer packaging with a neutral sender name. Packing slips omit pricing.
Address changes & delivery issues
- Address updates: If fulfillment hasn't started, we'll try to update it. Once a label is created, rerouting depends on the carrier and may not be possible.
- Missed/failed delivery: Follow the carrier notice to reschedule or pick up. If an order is returned to sender, contact support for next steps.
- Marked delivered but missing: Check with others at your address and neighbors, then the carrier. If still missing, contact us with the order number.
Heads up: Weather, holidays, and carrier backlogs can extend delivery. We'll keep you updated by email with tracking links.
Common questions
Will prices appear in the box?
No. Packing slips omit pricing and packaging is plain with a neutral sender name.
Can I ship to a PO Box or APO/FPO?
Yes for many items via eligible carriers — available options are shown at checkout.
Who pays for return shipping?
It depends on the item's rule and reason. Defective/incorrect items are on us; change-of-mind returns are typically the buyer's responsibility.
What if tracking shows "delivered" but I don't have it?
Check around your address and with neighbors, then the carrier. If still missing, contact us with the order number and we'll help.
Questions? Contact Customer Care — we respond promptly during business hours.
