Shipping & Return Policy

Shipping & Returns

Discreet delivery, simple returns

We ship from our U.S. fulfillment network in plain packaging. Some items are returnable within 30 days (where eligible), some are final sale for hygiene. Start a request below—we’ll route it, provide an RMA, and the correct return address.

Discreet packagingReal-time trackingNo prices in boxFast RMA routing

Start a request Shipping policy Return policy

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Shipping at a glance

  • Processing time: typically 1–2 business days.
  • Delivery ETA shown at checkout by carrier/service.
  • Split shipments possible (separate tracking numbers).
  • Discreet packaging; packing slips omit prices.
  • Address changes possible before fulfillment begins.

Returns at a glance

  • Unopened/unused items: often returnable within 30 days (RMA required; eligibility varies by item).
  • Opened intimate items, worn bottoms/bodysuits, opened lubes/consumables: final sale.
  • Defects/damage: report within 7 days of delivery with photos/video.
  • Restocking fee: typically 15–20%, capped at 20%, where applicable.

Shipping policy

Methods & timing

  • Processing: Orders typically process in 1–2 business days (Mon–Fri, excluding holidays).
  • Delivery: Estimated arrival windows appear at checkout based on your address and selected carrier/service.
  • Split shipments: Items may ship from different partner warehouses; you’ll receive separate tracking links.

Destinations

  • U.S. 48 states: All standard and expedited services shown at checkout.
  • PO Boxes / APO/FPO: Supported for many items via eligible carriers; options shown at checkout.
  • International: Available for select items. Duties/VAT and import fees are the buyer’s responsibility.

Discreet packaging

We ship in plain outer packaging with a neutral sender name. Packing slips omit pricing.

Address changes & delivery issues

  • Address updates: If fulfillment hasn’t started, we’ll try to update it. Once a label is created, rerouting depends on the carrier and may not be possible.
  • Missed/failed delivery: Follow the carrier notice to reschedule or pick up. If an order is returned to sender, contact support for next steps.
  • Marked delivered but missing: Check with others at your address and neighbors, then the carrier. If still missing, contact us with the order number.
Heads up: Weather, holidays, and carrier backlogs can extend delivery. We’ll keep you updated by email/SMS with tracking links.

Return policy

Eligibility

Item type Returnable? Notes
Unopened, unused items Often within 30 days Original packaging; RMA required. Restocking fee typically 15–20%, capped at 20%.
Opened intimate items No Final sale for hygiene and safety.
Lingerie (tops/sets) Case-by-case Unworn, tags attached, hygiene liners intact where applicable.
Lingerie (bottoms/bodysuits) No Final sale once tried on.
Consumables (lubes, gels, cleaners) Unopened only Factory seals must be intact.
Clearance / Final Sale No Marked on product page.
Gifts Yes (conditions apply) Store credit to purchaser or recipient email.
International orders Varies Return shipping & customs are the buyer’s responsibility unless defective.

Defects & damage

Report issues within 7 days of delivery with your order number and photos/video. We’ll arrange a replacement or refund per the item’s defect policy.

How returns work

  1. Start a request: Click Open Support and choose Return/Exchange or Problem with Order.
  2. Get your RMA: We’ll confirm eligibility, send the return address and packing steps. Items without an RMA may be refused.
  3. Ship it back: Return shipping depends on the item’s rule and reason. Include the RMA on the label or inside the box.
  4. Refund or replacement: After inspection, we process a refund to the original method or issue a replacement. Banks typically post refunds in 3–10 business days.

Cancellations & exchanges

  • Cancellations: We’ll attempt it if fulfillment hasn’t started.
  • Exchanges: The quickest exchange is a new purchase; we refund the original once the return is approved and received.

Common questions

Will prices appear in the box?

No. Packing slips omit pricing by default.

Can I ship to a PO Box or APO/FPO?

Often yes via eligible carriers; options appear at checkout. Some oversized or restricted items may require a street address.

Who pays for return shipping?

It depends on the item’s return rule and reason. We’ll confirm costs when we issue your RMA.

What if tracking shows “delivered” but I don’t have it?

Check with others at your address and neighbors, then the carrier. If still missing, contact us with your order number so we can assist.

Start a return or report a shipping issue

Click the button to open support. If it doesn’t open, use our contact page.

Open Support

Questions? Contact support. We respond promptly during business hours.