Customer Care

We've got you.

Discreet, judgment-free support. Most questions answered below — if not, send us a note and we'll reply by email.

Fast-track help

How much does shipping cost?

Shipping options and their costs are shown at checkout.

What's your return policy?

For hygiene and safety, all sales are final. If an item arrives damaged or defective, contact us within 7 days and we'll make it right.

Can I pause my subscription?

Yes — manage pause/skip/cancel from your account. No support ticket needed.

Do you ship internationally?

We ship to US addresses only.

Earn commissions by sharing Throbbs with your audience. Unique link, dashboard tracking, and promo assets.

Creators welcome. Collaborate on launches, get gifted products, and access exclusive drops.

Email us

Send a note with the form above and we'll reply by email.

Returns

All sales are final, with 7-day cover for defective items.