cares.
Contact Throbbs
We’re here to help with orders, sizing, shipping, and everything in between. Choose chat for the fastest help, or use the form and we’ll email you back.
Live chat hours: Mon–Fri, 9am–5pm PT • Email replies within 1–2 business days.
Order Tracking 24/7
Find your package and get live updates.
Start a Return / Exchange Self-serve
Begin an RMA in minutes. See what’s eligible.
Size & Fit Popular
Brand size charts with in↔cm toggle and fit tips.
Open Live Chat Avg reply 2–5 min
Fastest support during business hours.
Rewards Earn points
Birthday bonuses, referrals, money-off rewards.
Wholesale B2B
Apply for a trade account and bulk pricing.
Libido Drops™
Targeted blends designed to support arousal, stamina, and overall intimacy—crafted for men, women, and couples. Pick a formula below to see details, FAQs, and our guarantee.
Quick picks
- Discreet billing & packaging
- Fast ship from US warehouses
- Easy returns on unopened items
- Rewards on every order
Live support
Fastest for order status, sizing, or quick recommendations.
- Mon–Fri: 9am–5pm PT
- Typical reply time: a few minutes during hours
If chat doesn’t open, ensure the Willdesk widget is enabled in your theme.
Email us
Affiliate Program
Earn commissions by sharing Throbbs with your audience. Get a unique link, dashboard tracking, and promo assets.
- Competitive commission rates
- 30-day cookie window
- Monthly payouts
Influencer Program
Creators welcome. Collaborate on launches, get gifted products, and access exclusive drops.
- Gifting + performance bonuses
- Early access to new products
- Dedicated creator support
Quick answers
When will my order ship?
Processing usually takes 1–2 business days. You’ll receive tracking by email. Orders with multiple items may ship separately.
What’s your return window?
Most unopened/unused items are returnable within 7 days with an RMA. Opened intimate items, worn bottoms/bodysuits, and opened consumables are final sale. See our full policy on the Shipping & Returns page.
Do you offer discreet shipping?
Yes—plain outer packaging and no product names on the label. Packing slips omit prices.
How do I redeem rewards?
Open the Rewards Panel, choose “Redeem,” and apply the code at checkout. Rewards usually can’t be stacked with other discounts.
Need a size guide?
See our Size Guide with brand charts and an in↔cm toggle for exact measurements.
Our service promise
- Real humans You’ll always reach a person—no endless bots.
- Fast replies Chat in minutes, email within 1–2 business days.
- Discreet Packaging and billing designed for privacy.
- Fit help Size charts + expert fit notes for confidence.
- Fair returns Clear policies with step-by-step guidance.
