Returns at a glance
- Unopened/unused items: often returnable within 30 days (RMA required; eligibility varies by item).
- Opened intimate items, worn bottoms/bodysuits, opened lubes/consumables: final sale.
- Defects/damage: report within 7 days of delivery with photos/video.
- Restocking fee: typically 15–20%, capped at 20%, where applicable.
Return policy
Eligibility
| Item type | Returnable? | Notes |
|---|---|---|
| Unopened, unused items | Often within 30 days | Original packaging; RMA required. Restocking fee typically 15–20%, capped at 20%. |
| Opened intimate items | No | Final sale for hygiene and safety. |
| Lingerie (tops/sets) | Case-by-case | Unworn, tags attached, hygiene liners intact where applicable. |
| Lingerie (bottoms/bodysuits) | No | Final sale once tried on. |
| Consumables (lubes, gels, cleaners) | Unopened only | Factory seals must be intact. |
| Clearance / Final Sale | No | Marked on product page. |
| Gifts | Yes (conditions apply) | Store credit to purchaser or recipient email. |
| International orders | Varies | Return shipping & customs are the buyer's responsibility unless defective. |
Defects & damage
Report issues within 7 days of delivery with your order number and photos/video. We'll arrange a replacement or refund per the item's defect policy.
How returns work
- Start a request: Click Open Support and choose Return/Exchange or Problem with Order.
- Get your RMA: We'll confirm eligibility, send the return address and packing steps. Items without an RMA may be refused.
- Ship it back: Return shipping depends on the item's rule and reason. Include the RMA on the label or inside the box.
- Refund or replacement: After inspection, we process a refund to the original method or issue a replacement. Banks typically post refunds in 3–10 business days.
Cancellations & exchanges
- Cancellations: We'll attempt it if fulfillment hasn't started.
- Exchanges: The quickest exchange is a new purchase; we refund the original once the return is approved and received.
Common questions
Will prices appear in the box?
No. Packing slips omit pricing and packaging is plain with a neutral sender name.
Can I ship to a PO Box or APO/FPO?
Yes for many items via eligible carriers — available options are shown at checkout.
Who pays for return shipping?
It depends on the item's rule and reason. Defective/incorrect items are on us; change-of-mind returns are typically the buyer's responsibility.
What if tracking shows "delivered" but I don't have it?
Check around your address and with neighbors, then the carrier. If still missing, contact us with the order number and we'll help.
Questions? Contact Customer Care — we respond promptly during business hours.
