We ship discreetly and fast. Most unopened items are returnable within 30 days (where eligible); some are final sale for hygiene. Start a request below — we'll route it, provide an RMA, and keep you posted.
Shipping at a glance
- Processing time: typically 1–2 business days.
- Delivery ETA shown at checkout by carrier/service.
- Split shipments possible (separate tracking numbers).
- Discreet packaging: packing slips omit prices.
- Address changes possible before fulfillment begins.
Returns at a glance
- Unopened/unused items: often returnable within 30 days (RMA required; eligibility varies by item).
- Opened intimate items, worn bottoms/bodysuits, opened lubes/consumables: final sale.
- Defects/damage: report within 7 days of delivery with photos/video.
- Restocking fee: typically 15–20%, capped at 20%, where applicable.
Shipping policy
Methods & timing
- Processing: Orders typically process in 1–2 business days (Mon–Fri, excluding holidays).
- Delivery: Estimated arrival windows appear at checkout based on your address and selected carrier/service.
- Split shipments: Items may ship from different partner warehouses; you'll receive separate tracking links.
Destinations
- U.S. 48 states: All standard and expedited services shown at checkout.
- PO Boxes / APO/FPO: Supported for many items via eligible carriers; options shown at checkout.
- International: Available for select items. Duties/VAT and import fees are the buyer's responsibility.
Discreet packaging
We ship in plain outer packaging with a neutral sender name. Packing slips omit pricing.
Address changes & delivery issues
- Address updates: If fulfillment hasn't started, we'll try to update it. Once a label is created, rerouting depends on the carrier and may not be possible.
- Missed/failed delivery: Follow the carrier notice to reschedule or pick up. If an order is returned to sender, contact support for next steps.
- Marked delivered but missing: Check with others at your address and neighbors, then the carrier. If still missing, contact us with the order number.
Heads up: Weather, holidays, and carrier backlogs can extend delivery. We'll keep you updated by email with tracking links.
Return policy
Eligibility
| Item type | Returnable? | Notes |
|---|---|---|
| Unopened, unused items | Often within 30 days | Original packaging; RMA required. Restocking fee typically 15–20%, capped at 20%. |
| Opened intimate items | No | Final sale for hygiene and safety. |
| Lingerie (tops/sets) | Case-by-case | Unworn, tags attached, hygiene liners intact where applicable. |
| Lingerie (bottoms/bodysuits) | No | Final sale once tried on. |
| Consumables (lubes, gels, cleaners) | Unopened only | Factory seals must be intact. |
| Clearance / Final Sale | No | Marked on product page. |
| Gifts | Yes (conditions apply) | Store credit to purchaser or recipient email. |
| International orders | Varies | Return shipping & customs are the buyer's responsibility unless defective. |
Defects & damage
Report issues within 7 days of delivery with your order number and photos/video. We'll arrange a replacement or refund per the item's defect policy.
How returns work
- Start a request: Click Open Support and choose Return/Exchange or Problem with Order.
- Get your RMA: We'll confirm eligibility, send the return address and packing steps. Items without an RMA may be refused.
- Ship it back: Return shipping depends on the item's rule and reason. Include the RMA on the label or inside the box.
- Refund or replacement: After inspection, we process a refund to the original method or issue a replacement. Banks typically post refunds in 3–10 business days.
Cancellations & exchanges
- Cancellations: We'll attempt it if fulfillment hasn't started.
- Exchanges: The quickest exchange is a new purchase; we refund the original once the return is approved and received.
Common questions
Will prices appear in the box?
No. Packing slips omit pricing and packaging is plain with a neutral sender name.
Can I ship to a PO Box or APO/FPO?
Yes for many items via eligible carriers — available options are shown at checkout.
Who pays for return shipping?
It depends on the item's rule and reason. Defective/incorrect items are on us; change-of-mind returns are typically the buyer's responsibility.
What if tracking shows "delivered" but I don't have it?
Check around your address and with neighbors, then the carrier. If still missing, contact us with the order number and we'll help.
Questions? Contact Customer Care — we respond promptly during business hours.
